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Allow customers to register, provide required documentation, and get verified through an automated workflow. Reduce manual intake work while maintaining KYC and compliance requirements.
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Use customer self-service registration when:
| Step | Actor | Action |
|---|---|---|
| 1 | Customer | Fills out registration form |
| 2 | Workflow | Auto-validates submitted data |
| 3 | Workflow | Triggers background checks (identity, credit, sanctions) |
| 4 | Workflow | If auto-approved → create account |
| 5 | Workflow | If flagged → route to manual review |
| 6 | Reviewer | Reviews flagged applications, approves/rejects |
| 7 | Workflow | Creates account, sends welcome package |
| 8 | Workflow | Schedules onboarding sequence (emails, tutorials) |
Design a multi-step form that's easy to complete:
Step 1 — Basic Info:
Step 2 — Account Details:
Step 3 — Verification:
Use progressive disclosure — show only the fields relevant to the customer type. A solo freelancer shouldn't see "Number of employees" fields.
Check the submitted data automatically:
| Validation | How | If Failed |
|---|---|---|
| Email is valid | Format check + verification email | Block until verified |
| Phone number valid | Format check (libphonenumber) | Warning, allow to proceed |
| Company exists | Business registry API lookup | Flag for review |
| Not a duplicate | Search by email + domain | Show existing account, offer login |
| Sanctions check | OFAC / sanctions list API | Block and escalate |
| Criteria | Risk Level | Process |
|---|---|---|
| Individual, low value, verified email | Low | Auto-approve → instant account |
| Business, medium value, docs provided | Medium | Auto-approve with doc verification (24h) |
| High value, international, unverified | High | Manual review required |
| Sanctions hit or duplicate detected | Critical | Block and escalate to compliance |
The reviewer sees:
Actions: Approve / Reject / Request Additional Information
Once approved:
| Day | Action |
|---|---|
| 0 | Welcome email with login + quick-start guide |
| 1 | "Getting started" tutorial link |
| 3 | Check-in: "Need help?" email |
| 7 | Feature highlight: "Did you know you can...?" |
| 14 | Satisfaction survey |
| 30 | Account review / upsell if appropriate |
The #1 registration killer is a long form. Collect only what you need to create the account. Use progressive profiling — ask for additional info over time rather than all upfront.
Coordinate the multi-department new-hire onboarding process — from IT provisioning and HR paperwork to manager introductions and training enrollment. Ensure nothing falls through the cracks.
Automatically cut access, recover assets, and close loops when an employee or contractor leaves. Cleanup that's boring when it works and catastrophic when it doesn't.